Privacy Policy

Pine Wave is the trading name of Foshan Chancheng Songtaoren Technology Co., Ltd. (registered in the People’s Republic of China). Our registered address is Room 102, No. 28 Liuyuan Road, Shiwan Town Street, Chancheng District, Foshan City, Guangdong Province, 528000, China. You can reach our data protection team at cc@pinewave.hair or by phone at +14426424916.

We operate in the field of computer systems design and computer integrated systems manufacturing. Our services involve the design, integration, and management of technology infrastructure for clients across multiple industries and jurisdictions.

We collect information that you provide directly to us, information we gather automatically when you use our website or services, and information we receive from third-party sources where permitted by law.

Information you provide: This includes your name, email address, telephone number, job title, company name, and any other details you submit through our contact forms, email correspondence, or business proposals. When you engage us for services, we may also collect billing and invoicing information, project specifications, and system access credentials necessary for integration work.

Information collected automatically: When you visit pinewave.hair, we may collect your IP address, browser type and version, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use this data to understand traffic patterns and improve our website.

Information from third parties: In the course of client engagements, we may receive technical specifications, system documentation, and directory information from your organization. We handle all such data under the terms of our service agreement with you and this privacy policy.

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotations, and deliver our systems design and integration services.
• To communicate with you about project status, technical decisions, billing, and support requests.
• To improve our website, services, and customer experience through analytics and usage research.
• To comply with legal obligations, including tax reporting, regulatory audits, and data subject requests.
• To detect and prevent fraud, unauthorized access, or other unlawful activity.

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you.

If you are located in the European Economic Area or the United Kingdom, our processing of your personal data is based on one or more of the following lawful grounds:

• Contractual necessity: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests in operating our business, communicating with clients, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations.

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service providers: We engage trusted third-party vendors for cloud hosting, email delivery, payment processing, and analytics. These providers are contractually bound to process data only on our instructions and in compliance with applicable data protection laws.
• Professional advisors: We may share information with legal, accounting, and insurance advisors as necessary for business operations and risk management.
• Legal compliance: We may disclose information if required by law, court order, or government regulation, or if such disclosure is necessary to protect our rights, property, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality arrangements.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and support our security measures. Cookies are small text files stored on your device by your web browser.

We use the following categories of cookies:

• Essential cookies: Required for the basic operation of our website, such as session management and security. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site by collecting anonymized aggregate data. We use these to improve content and performance.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.2+), access controls, regular security audits, and staff training on data protection.

Our infrastructure is hosted in secure data centers with physical access controls, fire suppression, redundant power, and 24/7 monitoring. While no system is completely immune to risk, we continuously update our security practices to align with industry standards including ISO 27001 principles and the NIST cybersecurity framework.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of your data for transfer to another controller.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.

For California residents, the California Consumer Privacy Act (CCPA) provides additional rights, including the right to know what personal information is collected, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising your CCPA rights. We do not sell personal information as defined under the CCPA.

To exercise any of these rights, please contact us at cc@pinewave.hair. We will respond to your request within the time frame required by applicable law.

Our services are directed to businesses and professional organizations. We do not knowingly collect personal data from individuals under the age of 16. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.

Your personal data may be transferred to and processed in countries other than your own, including the People’s Republic of China, where our company is registered. When we transfer data across borders, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission and equivalent mechanisms under UK law.

We ensure that any recipient of your personal data maintains a level of data protection substantially equivalent to that required in your home jurisdiction.

Our website may contain links to third-party websites, plugins, or services. This privacy policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or security of third-party services.

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Generally, this means:

• Inquiry and contact data: retained for the duration of our business relationship plus 24 months.
• Contractual records: retained for the duration required by tax and commercial law (typically 5 to 7 years).
• Website analytics data: retained in de-identified form for up to 26 months.

When data is no longer needed, we securely delete or anonymize it.

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on this page and updating the effective date at the top. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: cc@pinewave.hair
Phone: +14426424916
Address: Room 102, No. 28 Liuyuan Road, Shiwan Town Street, Chancheng District, Foshan City, Guangdong Province, 528000, China

You also have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal data violates applicable law.